Meet the new face of chat

Meet the new face of chat

May 21, 2014
Meet the new face of chat

[Editor’s note: Zopim is now Zendesk Chat]

Last month, we welcomed Zopim into the Zendesk family. It’s been great getting to know the Zopim team as we’ve worked alongside them over the last month.

Chat is an incredibly important channel for us. It’s the channel that delivers consistently high customer satisfaction and enables support teams to provide the most efficient customer service—service that’s 7X faster than email.

 

Today, we are excited to introduce you to the first collaboration from Zopim and Zendesk. Zopim Chat is now integrated with your Zendesk—bringing you and your customers a better chat experience to the beautifully simple Zendesk interface you call home.

Support your customers in real-time
Add Zopim Chat to any website or Help Center. With a customizable and mobile-responsive design, Zopim’s chat widget fits seamlessly into your web and mobile experience. With every Zopim Chat captured in a Zendesk ticket, you can easily track and follow up on your chat conversations.

Proactively engage customers on your website
With Zopim Chat, you’ll know who your customers are the second they land on your website or Help Center—if they’re a returning customer or what pages they’re looking at. With these insights, Zopim Chat gives you the tools to automatically reach out to your customer to guide them or help them with a purchase.

Amp up agent productivity and collaboration
Zopim Chat gives your support team an extra kick of productivity. With tools like agent-to-agent chat, shortcuts, and chat transfer, collaborating on multiple conversations with customers is a breeze for your support agents. And that’s going to be great news for your customers.

To test drive Zopim, install the Zopim Chat app from the Apps Marketplace in your Zendesk. Zopim Lite is included on every Zendesk account. Adding Zopim’s Basic or Advanced plan requires a paid subscription of Zopim Chat.

Discover more Zopim Chat features on this page, and check out this announcement post by our product manager behind this release.

Zopim is now called Zendesk Chat. Please visit www.zendesk.com/chat if you’d like to learn more about how to join tens of thousands of customers worldwide, who use Zendesk Chat as a channel for customer service and/or sales support.

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