Zenfession: BigTent

Published November 22, 2010
Last updated November 22, 2010

Original Webinar Date: November 30th, 2010

BigTent is where trusted groups connect online. Founded in 2006, the company is headquartered in San Francisco and hosts a wide variety of groups, including parent, school, hobby, neighborhood and community groups nationwide.

Rosa Terrazas, Director of Community Support, says, “Zendesk has been a huge time-saver for our staff. Thanks to built-in Triggers—which our previous solution didn’t include—we’ve reduced the number of tickets requiring agent interaction by 22%.”

Listen to Rosa share BigTent’s story about how she and her team manage customer support with Zendesk.

Ideal for: New and Current Zendesk customers
Time: 1 hour