Why We Introduced the Customer Satisfaction Metric

35 customer experience statistics to know for 2023

Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.

• Customer expectations

How customer sentiment analysis improves the customer experience

Companies are continually looking for ways to elevate their customer experience. Learn why customer sentiment analysis could be the key.

Customer sentiment: What it is and why you need to measure it

Explore what customer sentiment is, how it’s analyzed, and why tracking and understanding it is so important to business success.

What every SMB retailer should put on their wish list

In the small-business retail ecosystem, a great customer experience is the gift that keeps on giving.