Why We Introduced the Customer Satisfaction Metric

3 ways data silos impact your business (and how to knock them down)

It’s impossible to provide great customer service without great customer data. You can’t give people the…

How to create a data-rich customer profile

Learn how to leverage data to build a rich customer profile so you can provide more personalized experiences for your customers.

How to prioritize your CX budget

According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?

7 customer service trends to follow in 2021

Companies have put customer service at the top of their priority lists for 2021, and with…

• Customer expectations
• Customer satisfaction