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What’s Good: Content Blocks

최종 업데이트: June 9, 2020

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The Zendesk omnichannel approach

  When it comes to support, customers expect an open invitation. With Zendesk, you can give…

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Meet Answer Bot®

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

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Skills-Based Routing in Zendesk Chat

All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…

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Roles in Zendesk Chat

With roles and permissions, managers can create new roles for their agents and control what they…