Tip of the week: what to do when an agent leaves the team

Published January 3, 2014
Last modified January 3, 2014

In a ever-changing environment, support agents may come and go. When one leaves, how do you best maintain your support lines of communication? This article lays out the best practices for preserving your lines of communication with your customers when an agent has left your team.

The latest tip of the week details the steps you will want to take when removing an agent from your support team:

  • Reassign the agent's tickets
  • Downgrade the agent's role
  • Suspend the agent's account

Head to the forums to learn more