Zendesk Tips
Latest stories Page 7
Article Community tip: Reporting on KCS actions within tickets
If you are interested in applying Knowledge Centered Support (KCS) principles to maintaining your Help Center…
Article Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)
It's common for engineers to seek help from senior engineers in order to resolve tickets or…
Article Fine Tuning: Implementing chat as a channel
Join us in the Zendesk forums today for the next installment of our Fine Tuning series…
Article Tip of the Week: Tracking ticket origination from Help Center
Have you ever looked at your reporting dashboard and wished you could see the exact tickets…
Article Community Tip: Managing complex SLA needs with Zendesk
Recently, we’ve had the amazing opportunity to play around with enhanced service level (SLA) functionality in…
Article Zendesk on Zendesk: The lifecycle of a problem ticket
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
Article Fine Tuning: Insights
Join us in the Zendesk forums today for the next installment of our Fine Tuning Series.…
Article Community tip: Funneling customer orders through Zendesk
My company recently got rid of our CRM for various reasons and, while we were not…
Article Revitalize your customer service with rotating roles
In the world of customer service, keeping things fresh and exciting for your agents is no…
Article Community tip: Best practices for using views
Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…
Article Community tip: How to review tickets and set QA standards as you scale
It's easy to recognize that each company and their approach to support, tickets, and their customers…
Article All for one, and one for all: Help agents work more productively, together
Sometimes it really does take a village. When it comes to tackling customer support challenges, this…
Article 3 most popular community tips
The votes are in! The Zendesk community forums have been buzzing with great ideas. We asked…
Article Tip of the week: Autofill the Web Widget contact form
The new Embeddable Web Widget makes it easy to bring an effortless support experience to your…
Article Fine Tuning: Agent productivity
Is your ticket volume growing, causing your support agents to stress about staying ahead of the…
Article Streamlining your workload: efficiency tips for small businesses
It's not uncommon for businesses to outsource the management of their IT infrastructure to managed service…
Article Community tip: refactoring reporting with conditional fields
Our implementation of reporting on why people are writing in to support was pretty simple at…
Article Tip of the week: build on customers lists to deliver better customer service
For new customers, user management is a big topic in our training sessions. They often ask,…
Article 5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
Article Community tip: using invisible ink in support emails
The latest community tip shows you how to create hidden text using a mix of custom…