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Article Welcome BIME Analytics Team to the Zendesk Family
We are excited to announce that we have acquired the company and team behind the award-winning…
Article Building a better customer experience through self-service
Any company that deals with physical goods needs a way to manage their inventory. TradeGecko is…
Article Zendesk on Zendesk: How we rolled out live chat
Join us in the Zendesk forums for the next installment of our Zendesk on Zendesk series.…
Article Customer inquiries? Never an issue with Guide
Fellow Denmark to Silicon Valley transplant, issuu’s digital publishing platform has enabled over 25 million magazines,…
Article 5 tips to help agents provide great support across multiple chats
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
Article Tip of the week: Creating a site map for your Help Center
A site map is a helpful file that lets Google and other search engines intelligently crawl…
Article 6 best practices for chat etiquette
Communicating via live chat is different than interacting with a customer in person, over the phone,…
Article Sole Society’s chat team answers your SOS
From the top of your head to the soles of your feet, Sole Society makes it…
Article Community tip: Reporting on KCS actions within tickets
If you are interested in applying Knowledge Centered Support (KCS) principles to maintaining your Help Center…
Article 2 live chat lessons from Tucows
“We organized the company around the call center, not the other way around,” said Ross Rader,…
Article Community Tip: How to track support tickets you assist but do not own (SME/Consultant/Senior engineer)
It's common for engineers to seek help from senior engineers in order to resolve tickets or…
Article Fine Tuning: Implementing chat as a channel
Join us in the Zendesk forums today for the next installment of our Fine Tuning series…
Article Changing channels: Live chat takes the lead in the latest Zendesk Benchmark report
The headline gave it away, but before reading that, would you have guessed that live chat…
Article Game of Codes: Summer is coming
Friends, Romans, Zendesk Users, lend me your headsets, for today we celebrate the second annual Zendevian…
Article Community Tip: Managing complex SLA needs with Zendesk
Recently, we’ve had the amazing opportunity to play around with enhanced service level (SLA) functionality in…
Article Zendesk on Zendesk: The lifecycle of a problem ticket
Join us in the Zendesk forums today for the next installment of our Zendesk on Zendesk…
Article How to provide better live chat at scale: introducing Zopim Premium
Customer service is all about the connection forged between a support agent and his customer. But…
Article Community tip: Best practices for using views
Views are the primary way of managing tickets in Zendesk. The tickets displayed in a view…
Article Let’s get personal! How to showcase your support team on your Help Center
Your customers may wonder who they're really talking to when they reach out your customer support…
Article Fine Tuning: Blueprinting your Help Center
Join us in the Zendesk forums today for the next installment of our Fine Tuning series.…