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Meeting the challenges of modern CX in financial services White Paper

Meeting the challenges of modern CX in financial services

Building positive, long-term customer relationships has always been important to business success, and the methods for…

Report: Simple solutions to the top CX challenges of 2020 White Paper

Report: Simple solutions to the top CX challenges of 2020

Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…

Meeting the challenges of CX in modern manufacturing White Paper

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…

Meeting the advanced challenges of modern retail CX White Paper

Meeting the advanced challenges of modern retail CX

The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…

Better customer experiences with omnichannel engagement White Paper

Better customer experiences with omnichannel engagement

Designing a support experience that enables you to have natural conversations with your customers regardless of…

Engaged employees and collaboration: how internal help desks help White Paper

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Here’s why your prospecting emails aren’t being read by execs, according to an exec White Paper

Here’s why your prospecting emails aren’t being read by execs, according to an exec

By the time you reach a C-suite level, everyone in the organization is contacting you. And…

Building a strategic sales plan White Paper

Building a strategic sales plan

Reaching desired revenue targets and growing the company’s bottom line is just another day at the…

Optimize your sales CRM to improve customer service White Paper

Optimize your sales CRM to improve customer service

In the experience economy, customers expect to have consistency across all interactions with your business. Customer…

Why enterprise companies’ employees need help desk software White Paper

Why enterprise companies’ employees need help desk software

Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…

Why inbound call centers are more relevant than ever White Paper

Why inbound call centers are more relevant than ever

A customer in a deli pops their debit card into the machine for the fifth time.…

What is an issue tracker? White Paper

What is an issue tracker?

Software development is complicated—even the most highly skilled software engineers in the world write code that…

5 biggest gaps in customer service for small businesses White Paper

5 biggest gaps in customer service for small businesses

The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…

7 questions to ask when evaluating sales software White Paper

7 questions to ask when evaluating sales software

With hundreds of sales CRMs and solutions on the market, what’s the most effective way to…

3 keys to unlocking a measurable sales pipeline White Paper

3 keys to unlocking a measurable sales pipeline

Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…

CCW special report: knowledge management White Paper

CCW special report: knowledge management

The level your organization performs at can often depend on how effective your knowledge management system…

Uncovering the TCO of CRM White Paper

Uncovering the TCO of CRM

When choosing a CRM, you must beware of dozens of potential hidden fees that can cost…

The top 3 challenges facing direct to consumer retailers (D2C) White Paper

The top 3 challenges facing direct to consumer retailers (D2C)

Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…

The importance of customer experience White Paper

The importance of customer experience

In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…

The Zendesk Benchmark: customer experience trends how-to guide White Paper

The Zendesk Benchmark: customer experience trends how-to guide

Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…