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White Paper Meeting the challenges of modern CX in financial services
Building positive, long-term customer relationships has always been important to business success, and the methods for…
White Paper Report: Simple solutions to the top CX challenges of 2020
Delivering an excellent customer experience makes your business stand out and marks your overall success. Start…
White Paper Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…
White Paper Meeting the advanced challenges of modern retail CX
The retail industry is undergoing a massive shift. Customers are demanding best-in-class digital and in-store experiences…
White Paper Better customer experiences with omnichannel engagement
Designing a support experience that enables you to have natural conversations with your customers regardless of…
White Paper Engaged employees and collaboration: how internal help desks help
Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…
White Paper Here’s why your prospecting emails aren’t being read by execs, according to an exec
By the time you reach a C-suite level, everyone in the organization is contacting you. And…
White Paper Building a strategic sales plan
Reaching desired revenue targets and growing the company’s bottom line is just another day at the…
White Paper Optimize your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
White Paper Why enterprise companies’ employees need help desk software
Enterprise companies—especially ones that operate in the technology, healthcare, energy, and manufacturing sectors—face complex challenges in…
White Paper Why inbound call centers are more relevant than ever
A customer in a deli pops their debit card into the machine for the fifth time.…
White Paper What is an issue tracker?
Software development is complicated—even the most highly skilled software engineers in the world write code that…
White Paper 5 biggest gaps in customer service for small businesses
The stakes are high for small businesses. Companies like Amazon and Uber have set the standard…
White Paper 7 questions to ask when evaluating sales software
With hundreds of sales CRMs and solutions on the market, what’s the most effective way to…
White Paper 3 keys to unlocking a measurable sales pipeline
Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…
White Paper CCW special report: knowledge management
The level your organization performs at can often depend on how effective your knowledge management system…
White Paper Uncovering the TCO of CRM
When choosing a CRM, you must beware of dozens of potential hidden fees that can cost…
White Paper The top 3 challenges facing direct to consumer retailers (D2C)
Here’s a common scenario: Someone starts waking up every day feeling like a zombie; they begin…
White Paper The importance of customer experience
In their 2019 global customer experience (CX) benchmark report, Dimension Data assert that 9/10 executives recognize…
White Paper The Zendesk Benchmark: customer experience trends how-to guide
Your customers are comparing you to the best customer experience they’ve ever had—every time. It’s a…