Ticketing system
Latest stories Page 3
Article When the benefits of switching software outweigh the costs
Switching to a new software solution can be a great idea, but the long-term costs of…
Article Ticket escalation: What it is and how to manage it
Learn how ticket escalation works and why a dedicated escalation process is important for your business.
Article 5 Things to do before you switch solutions
Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…
Article How to get new software approved
Switching to a new customer support software solution requires involvement from various teams within your organization,…
Article The more the merrier: Add teams to Zendesk Support
Your customer service team answers many of the day-to-day questions that arise (and they’re great at…
Article How JustCo provides full service support for its co-working community
Zendesk plays an important role in the JustCo community, as it’s used by both internal staff…
Article How to build ideal workflows in Zendesk Support
Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…
Article How to add value to your customer data
Analysts often say uncovering customer insights is like finding a needle in a haystack. However, customer…
Article Why the pipeline isn’t running dry anytime soon for Pipedrive
Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk…
Article Taylor Stitch finds the perfect fit with a omnichannel support solution from Zendesk
In February 2015, Taylor Stitch moved to Zendesk and now uses the Zendesk family of products—Zendesk…
Article eToro’s human approach to social trading includes personal, localized support
eToro’s mission is to revolutionize the way people access the financial markets and make their trading…
Article Building your Zendesk workflow brick-by-brick
Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made…
Article Ask the analysts: Gartner’s take on the customer service technology landscape
As we approach the midpoint of the year (how did that happen so fast?), it’s a…
Article See the customer journey more clearly: Introducing the Pathfinder app
The Pathfinder app allows you to provide more personalized support. Advocates are given insight into which…
Article **Formatting** where you need it most. Introducing: Zendesk WYSIWYG
Improving the agent experience (and making it easy to use cat .gifs) was our guiding light…
Article Tip of the week: How to fix the UTF-8 error when bulk uploading users
This tip of the week helps you resolve the UTF-8 error when bulk uploading users to…
Article Zen U Tip of the Week: How to customize auto-response triggers
Can a ticket be created on behalf of a customer (via a phone call for example)…
Article Complex business hours? That’s easy! Introducing Multiple Schedules
Zendesk users on the Enterprise plan can use Multiple Schedules to create an unlimited amount of…
Article Tip of the week: Hide ticket forms based on the user’s organization
Currently, when you create a ticket form, there is no tag for specific organizations. In this…
Article 4 questions to ask when choosing help desk software
Choosing the best software to serve your customers can be tricky. Software Advice recently surveyed IT…