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A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.
Instant communication is the expectation when it comes to support, and when more than 53% of…
Ticket escalation helps you identify tickets that require special attention and route them to the appropriate agents
With data from the Zendesk Benchmark, we discovered an all-around better support experience for customers
Language doesn’t need to be a barrier in your efforts at going global
At Zendesk, we’ve been preparing for this day for a long time
Zendesk customer advocate Teresa Rosado-Sanna takes a global, nimble approach to support, guided by one key philosophy for work and life: Where there's a will, there's a way.
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
Zola combines compassionate customer service with modern tools and technology
CircleCI relies on Zendesk to connect its remote, distributed technical support team with its customers. The company has seen gains in efficiency and satisfaction and built a custom open source Slack integration using the Zendesk API.
Good support teams can meet the everyday challenges. Great ones use support forecasting to predict future scenarios and build for them.
Omnichannel is a hot buzzword in the customer support world, but what does it actually mean, and can your company benefit from it?
Truly customer-driven support teams are often organized into tiers built around specific skills and levels of experience
The Request For Proposal (RFP) and vendor evaluation process doesn't have to be painful
With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents
A huge ticket backlog can be an intimidating prospect for any customer service team. Our Zendesk support team shares a few tips on how to tackle it.
The best omnichannel strategy lets your agents and customers move fluidly through channels
PlanGrid believes that impeccable customer service is the lynchpin to a lasting and healthy relationship with…
So how do you pull off delivering 24/7 business hours? By being smart humans and using…