Support operations
Customer service standards: why they’re important
Why are customer service standards so important? In an age of rising customer expectations—a time when…
Latest stories
Article What’s New at Zendesk: August 2017
We’ve recently added a number of new features that provide faster, more intelligent ways for you…
Article Nucleus Research: Zendesk yields high ROI for Trustpilot
Founded in 2007, Trustpilot is an international provider of user-generated reviews of online businesses with customers…
Article Using Zendesk to Communicate Effectively with Your Customers
A customer service journey starts with customer support, resolving your customers’ issues and answering their questions.…
Creating a great customer experience in any language
Providing a localized product is just one part of serving your customers in their preferred language—to…
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…
Three hidden reasons why good people provide bad service
With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…