Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

Latest stories Page 17

Kicking off summertime with new apps Article

Kicking off summertime with new apps

Learn about some great new apps to help improve and extend your Zendesk experience

Big expectations, small businesses: What customers want in Australia Article

Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

Start providing personalized customer service Article

Start providing personalized customer service

There are many upsides to personalizing your customer service, but doing so can be a tightrope walk. Here are some tips for providing personalized customer service and customer experience at scale

How is machine learning being used in customer service? Article

How is machine learning being used in customer service?

Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…

How Chip and Joanna Gaines turned a hit TV show into Magnolia Podcast

How Chip and Joanna Gaines turned a hit TV show into Magnolia

Repeat Customer podcast, Season 2, Episode 7 Chip and Joanna Gaines were stars of the hit…

‘Many to many’—providing richer, scalable customer support in the Zendesk Community Article

‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

How to report across multiple channels Article

How to report across multiple channels

There are some basics to think about when it comes to using data to improve operations…

The benefits of owning your support community Article

The benefits of owning your support community

The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO, and more

Don’t be afraid of change Article

Don’t be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Zendesk Duet: break down the silos between sales and support Article

Zendesk Duet: break down the silos between sales and support

Duet is a “super seat” that gives users access to both Sell and Support, enabling sales…

3 keys to unlocking a measurable sales pipeline White Paper

3 keys to unlocking a measurable sales pipeline

Effectively building, maintaining and optimizing a sales pipeline is a lot more complicated than pouring leads…

Three ways an AI-powered knowledge base changes the game Article

Three ways an AI-powered knowledge base changes the game

AI-powered knowledge bases have become vital to providing high-quality customer service--here's why

CRM Buyers Kit: Everything you need to know when buying Sales CRM Article

CRM Buyers Kit: Everything you need to know when buying Sales CRM

With more than 350 Sales CRMs on the market, choosing the right sales solution for your…

How SeatGeek scores you tickets to the game Podcast

How SeatGeek scores you tickets to the game

Repeat Customer podcast, Season 2, Episode 6 When SeatGeek set out to disrupt the live-event ticket-buying…

8 call center management best practices Article

8 call center management best practices

Learn how to manage a call center efficiently using workforce optimization techniques, scheduling, and call center technology

How The Groomsman Suit offers tailored customer love, at scale Article

How The Groomsman Suit offers tailored customer love, at scale

The Chicago-based startup The Groomsman Suit is making a name for itself by taking the guesswork out of suiting up

The sales, marketing, & support alignment handbook Article

The sales, marketing, & support alignment handbook

It’s no secret that many businesses have fractured relationships between sales, marketing, and support departments. With…

Why is customer service so important? Article

Why is customer service so important?

Customers are more likely to churn after a bad experience which is why customer service is…

How we improved self-service for our customers Article

How we improved self-service for our customers

By improving our own customer service offerings, we aim to learn best practices we can pass along to our customers that enable them to do the same

6 call center script best practices Article

6 call center script best practices

The effectiveness of call center script templates depends on how you use them. Find call center script examples and learn how to boost support.