When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
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Goal-oriented business leaders need an AI accessibility and usability revolution in CX. Ada's Ruth Zive shares sharp, actionable ways to create it
Financial services are taking a bite of the conversational business cake and eating it too, creating fast, personalized, and secure messaging experiences
Customers may not be interested in your customer experience software – but your company absolutely should be
Ray Wang of Constellation Research shares actionable insights into this year's most critical customer service trends
A customer centric business model puts customers in focus. Learn the advantages of being customer centric and how to build a more customer centric culture.
Play your cards right, and today's upset customers may become your most loyal customers tomorrow.
Reducing the time it takes to resolve a customer issue makes everyone happier. Getting there means taking actionable steps for greater support agent efficiency
There are a number of generic ways to grow a small business, such as managing your…
Chances are, your sales team isn’t in front of their computers all day, so they can’t…
Machine learning and deep learning - you've heard of these terms that describe artificial intelligence. Here's a simple way to understand the difference
What is good customer service? Be nice. Be quick. Be thorough. Your customers will thank you. And so will sales, marketing, and the rest of your company.
There are actionable ways to drive loyalty through your customer support. And loyalty really matters
Customer loyalty can help drive the success of a business, and the customer experience (CX) drives…
When high-end watch companies Citizen and Bulova merged, they turned to Zendesk's Sunshine platform to ensure…
Paying attention to their IoT data can help companies foster deeper relationships with customers and create better experiences
Travel and hospitality brands are creating unique, scalable customer experiences using messaging
We collected some customer service quotes to look to when the going gets tough
Did you know that the average person will spend 43 days of his or her life…
What is social media customer service? Social media customer service is the practice of providing consumer…