Service

When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.

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Fullscript’s best practices for scaling support operations Article

Fullscript’s best practices for scaling support operations

When Fullscript needed to address rising customer interactions, it learned that scaling support effectively didn't mean simply hiring more agents

Considering customer service outsourcing? Ask these 4 questions first Article

Considering customer service outsourcing? Ask these 4 questions first

In this article, we’ll clear up some of the confusion about customer service outsourcing so you’re enabled to make the best decision possible

12 big reasons why customer service training is important Article

12 big reasons why customer service training is important

Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.

Conversational support made easy with Zendesk Guide

Conversational support made easy with Zendesk

Depending on the size of your support operations, it might seem easier to stick with a…

Building and managing a virtual support team Article

Building and managing a virtual support team

Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…

Cultivating customer loyalty for long-term success Article

Cultivating customer loyalty for long-term success

The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.

Drive revenue with customer analytics Article

Drive revenue with customer analytics

As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible

How to save time with customer service email templates Article

How to save time with customer service email templates

With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale

Your guide to customer service email management software Article

Your guide to customer service email management software

Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software

What is customer acquisition? Guide

What is customer acquisition?

Your customer service team can help turn prospects into new customers as well as keep existing ones happy

How Zendesk is transforming CX in 2020 Article

How Zendesk is transforming CX in 2020

We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine

Incoming integrations Article

Incoming integrations

In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them

7 tips to avoid common pitfalls with AI in customer service Article

7 tips to avoid common pitfalls with AI in customer service

Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value

Internal collaboration: why and how to prioritize teamwork first Article

Internal collaboration: why and how to prioritize teamwork first

When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.

Getting started with Sunshine Guide

Getting started with Sunshine

If you’ve ever called a company with a question, only to be bounced to different departments…

Why negative reviews could be the source of your next customer Article

Why negative reviews could be the source of your next customer

Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation

The gift of productivity: 3 benefits of customer service team diligence Article

The gift of productivity: 3 benefits of customer service team diligence

With customer-centric organizations turning to support agents' experience as the source of improved customer experience, productivity and team diligence are crucial

6 tips for improving your business’ customer focus Article

6 tips for improving your business’ customer focus

Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy

The benefits of building a customer community Article

The benefits of building a customer community

When you give your customers a space to get to know each other, it empowers them…

Engaged employees and collaboration: how internal help desks help White Paper

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…