Phone
Latest stories Page 3
Article Phone support do’s and don’ts
In the world of customer service, voice support still holds steady as a channel that customers…
Article Talk it out: introducing Advanced Voice, our new phone support product
In a world where customer relationships can make or break your business, it’s important that your…
Article The best hold music since ‘Careless Whisper’
Most companies' hold music is unlistenable. Here's how to make yours better.
Article Creative ways to keep customers entertained while they wait
Waiting for support or assistance is something that customers hate, but companies can make the wait…
Article Getaround: Driving toward fast & furious growth
Getaround is an on-demand carsharing community, creatively tackling the very real problem of car overpopulation. Since…
Article Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
Article Phone support 101: 5 training tips for new agents
Answering support calls for the first time can be nerve-wracking. Agents never know what a customer…
Article Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
Article To whom am I speaking?
79% of customers still prefer to use the phone when contacting customer service. To increase customer…
Infographic: Love ‘Em or Hate ‘Em, Call Centers Are Here to Stay
No one relishes the thought of having to phone up a support agent to have their…