How-to guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

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Zendesk Embeddables: Bringing customer support directly to your customers Guide

Zendesk Embeddables: Bringing customer support directly to your customers

Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…

Zendesk Deep Dive: Managing Views Guide

Zendesk Deep Dive: Managing Views

Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…

There’s a chat for that Infographic

There’s a chat for that

In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…

PCI Compliance and the Cloud White Paper

PCI Compliance and the Cloud

Table of Contents PCI Background Introduction What is PCI? What are the PCI DSS requirements? To…

How to migrate your help desk system Guide

How to migrate your help desk system

A data migration project is enough to strike fear into your heart, especially if you don’t…

Zendesk Help Center Video

Zendesk Help Center

11 Steps to a Better Customer Support RFP Document Guide

11 Steps to a Better Customer Support RFP Document

Industry watchers say that organizations change their customer support tools every five years on average. Whether…

Top tips for building a thriving help center White Paper

Top tips for building a thriving help center

Learn how to build an engaging and thriving help center. Increase customer satisfaction, reduce costs, and grow your business community by improving your help center with these steps

IT Service Desk Scorecard Article

IT Service Desk Scorecard

Evaluating a new tool for your IT service desk can be a daunting task, and finding…

Guide to integrating Zendesk and Salesforce Guide

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Adding Zendesk Agents Video

Adding Zendesk Agents

Video

Zendesk for Salesforce Integration

After the video, why not check out our Salesforce integration guide?

Infographic

BYOD Support

Today, virtually everything that used to tie us to our desks at work now happens on…

Customer Support Tool Scorecard Guide

Customer Support Tool Scorecard

Evaluating a new customer support tool can be a daunting task, and finding the right customer…

Protect Your IT Assets White Paper

Protect Your IT Assets

The consequences of overlooking even a single security vulnerability can be severe. If a computer on…

How to Conquer Your Fear of Phone Support White Paper

How to Conquer Your Fear of Phone Support

Phone support is an essential part of a multi-channel support strategy, yet rolling out and managing…

Simplified IT Service Management White Paper

Simplified IT Service Management

An internal IT department is an interesting place to work. You feel buffered from the front-lines…

Five trends impacting the enterprise IT help desk White Paper

Five trends impacting the enterprise IT help desk

Introduction Todays enterprise IT support organizations and help desks are experiencing a dramatic shift in the…

White Paper

How to move beyond email to the cloud

Providing email customer service with a simple inbox doesn’t sound like a good idea, does it?…