How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
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Guide A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organization is no easy task. There’s a surplus of…
Guide The value of self-service
Everyone’s a busy bee these days. When it comes to finding a solution to a problem…
Guide Roll out and manage multiple customer service channels
There are a seemingly infinite number of ways to interact with customers these days. Live chat,…
White Paper 7 Tried-and-Tested Tips for IT to Get the Most Out of Zendesk
At BetterCloud, we know that Zendesk is a powerful tool for tracking, prioritizing, and resolving our…
Article Delivering SMS support with Text from Zendesk, featuring rapidly-growing startup Favor
On-Demand with Evan Aldrich and Ryan Nichols With the growth of mobile apps and the on-demand…
Guide Getting started with Zendesk Talk: strategies and best practices
Getting started with Zendesk Talk will help you set up and make the most of Zendesk…
Guide A retailer’s guide to getting omnichannel customer service right
Retail and omnichannel customer service With consumers shopping in more channels than ever, retailers have been…
Article Bright Ideas: IT Customer Stories
As companies grow, so do the complex demands placed on the IT service desk. Without the…
Guide 6 Steps to Deploying Chat on Your Website
Live Chat is a faster and more personal way to engage with customers. But to make…
Article Delivering high-impact phone support, featuring DonorsChoose
Effective phone support can have a powerful impact, especially for non-profit and community organizations. Whether guiding…
Guide How to Grow Your Business with Proactive Chat Support
The complete guide describes: The benefits of proactive chat support Research on public perception How real-time…
Guide Zendesk Embeddables: Bringing customer support directly to your customers
Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both…
Guide Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Infographic There’s a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
White Paper PCI Compliance and the Cloud
Table of Contents PCI Background Introduction What is PCI? What are the PCI DSS requirements? To…
Guide How to migrate your help desk system
A data migration project is enough to strike fear into your heart, especially if you don’t…
Guide 11 Steps to a Better Customer Support RFP Document
Industry watchers say that organizations change their customer support tools every five years on average. Whether…
White Paper 6 Tips for building a thriving help center
Customers want to help themselves. They are more technically savvy than ever and have come to…