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5 biggest gaps in customer service for midsize companies Guide

5 biggest gaps in customer service for midsize companies

Companies like Amazon and Uber have set the standard for customer service, which means that keeping…

Optimize your self-service with the right metrics Guide

Optimize your self-service with the right metrics

Analytics work hand-in-hand with your self-service, providing the data you need to build better experiences for…

Dealing with customer requests Guide

Dealing with customer requests

Expectations for customer service and support have never been higher. And they’re going up faster than…

Make your work flow :  5 steps to scale your support operations Guide

Make your work flow : 5 steps to scale your support operations

For growing businesses, effectively fielding every customer service inquiry becomes more and more challenging. Having the…

Customer expectations: how to meet rising demands Guide

Customer expectations: how to meet rising demands

Customer expectations have never been higher: recent data indicates that 65% of customers expect service to…

Getting started with Zendesk Explore—your guide to customer analytics Guide

Getting started with Zendesk Explore—your guide to customer analytics

Our guide to getting started with Zendesk Explore will help you set up and make the…

Go beyond support: Top 5 use cases for an open CRM platform Guide

Go beyond support: Top 5 use cases for an open CRM platform

It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences

Customer experience management: why it matters Guide

Customer experience management: why it matters

The customer experience (CX), in broad terms, means every interaction a customer has with a company…

7 types of customer service and why proactive support is crucial Guide

7 types of customer service and why proactive support is crucial

With so many different ways to offer customer service, whether it be via email, live chat,…

Scalable self-service support: tailor-made for every company Guide

Scalable self-service support: tailor-made for every company

Providing quality, flexible self-service has become a vital part of what Zendesk does. Industry leaders are…

Using AI for better self-service Guide

Using AI for better self-service

Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…

Why omnichannel support is no fairytale White Paper

Why omnichannel support is no fairytale

Omnichannel may feel like a trend or the tech topic of the day, but make no…

3 essential customer service metrics you need to measure Guide

3 essential customer service metrics you need to measure

What’s the best way to track how well we perform in customer service? Customer service metrics…

Getting started with Zendesk Guide: strategies and best practices Guide

Getting started with Zendesk Guide: strategies and best practices

Self-service is quickly becoming a need, rather than a nice-to-have, for businesses. To provide helpful self-service,…

How to structure your customer support organization Guide

How to structure your customer support organization

What does a successful customer support team look and feel like? How can companies deliver good…

Implement a world-class customer service solution Guide

Implement a world-class customer service solution

The decision to deploy new customer support software heralds an exciting new chapter in a company’s…

Keep video gamers happy with these 4 customer service tools Guide

Keep video gamers happy with these 4 customer service tools

In 1972, a simple video game mesmerized players around the world: Pong. Despite its rudimentary black-and-white…

Employee Satisfaction Survey Guide Guide

Employee Satisfaction Survey Guide

We know that having satisfied employees leads to having satisfied customers. Positive energy can be contagious,…

Your guide to omnichannel support Guide

Your guide to omnichannel support

Your door is always open, regardless of your business or support hours. Today’s customers ask questions…

The ROI case for omnichannel support Guide

The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways…