Technology
Moving from platform to best of breed
Choosing a new customer support solution requires hours of research and internal buy-in from a number…
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Article What’s New at Zendesk: November 2017 – Europe
We’ve recently added a number of new features that allow your team to streamline workflows and…
Article What’s New at Zendesk: November 2017 – Asia Pacific
We’ve recently added a number of new features that allow your team to streamline workflows and…
Article What’s New at Zendesk: November 2017-Americas
We’ve recently added a number of new features that allow your team to streamline workflows and…
Article What’s New at Zendesk: August 2017
We’ve recently added a number of new features that provide faster, more intelligent ways for you…
2017 technology trends in customer support centers
A great customer experience helps to build long-term relationships with customers, yet many support organizations don’t…
Article Zendesk Feature Close-Up
This quarter, our Customer Education team zoomed in on a foundational aspect of Zendesk Support: Groups.…
Article Zendesk Deep Dive: Multibrand
Customer needs are unique and your support workflows need to be, too. Perhaps you’re managing multiple…