Customer service trends

The way we work is always changing—and so are customer expectations. Ditch the buzzwords and industry jargon and get back to the foundation of customer service. Check out the latest technology and trends that are creating better customer experiences.

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Welcome to the neighborhood: introducing the Zendesk Neighbor Foundation Article

Welcome to the neighborhood: introducing the Zendesk Neighbor Foundation

Today, we celebrate a major milestone in Zendesk’s history. We have the good fortune of announcing…

Meeting customer expectations… at scale Article

Meeting customer expectations… at scale

Meeting expectations. It doesn’t sound thrilling, or particularly hard. In fact, it sounds like the note…

6 reasons to use live chat support software Article

6 reasons to use live chat support software

Nowadays, consumer expectations of customer service have reached new heights—providing support via phone and email has…

The secret to Amazon’s customer loyalty success Article

The secret to Amazon’s customer loyalty success

While customer loyalty may seem like a sure-win game, there are some potential drawbacks (unbelievable, we…

Why delighting customers doesn’t pay Article

Why delighting customers doesn’t pay

Rick Delisi, co-author of The Effortless Experience: Conquering the New Battleground for Customer Loyalty, came to…

The New Face of Customer Service White Paper

The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

What customer service and content marketing can learn from each other Article

What customer service and content marketing can learn from each other

Lately we've been wondering why there isn’t more collaboration between content-producing marketing teams and customer support…

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How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

How to provide great customer service through social media Article

How to provide great customer service through social media

In our new guide to “Providing Great Customer Service Through Social Media,” we explore some best…

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7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…

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How Zendesk Does Customer Service

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Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

Service standards don’t serve anyone Article

Service standards don’t serve anyone

Many companies have customer service standards. The goal is to make service more consistent. The result…

Customer satisfaction last quarter: trick or treat? Article

Customer satisfaction last quarter: trick or treat?

With the release of the our quarterly Zendesk Benchmark report, we’re very happy to announce that…

7 strategies for turning angry customers into loyal fans Article

7 strategies for turning angry customers into loyal fans

With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…

Always online gaming: who wins? Article

Always online gaming: who wins?

In the age of shared content, publishers across the entertainment and software industries have fixated on…

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7 tools for amazing every customer every time

With Shep Hyken Delivering amazing customer service requires everyone in an organization to step up and…

Seven secrets to ecommerce customer service success Article

Seven secrets to ecommerce customer service success

7 key lessons every future-facing ecommerce business needs to learn, including ecommerce customer service

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Three hidden reasons why good people provide bad service

With Jeff Toister Consistently delivering outstanding customer service is a challenge for nearly every organization. Service…

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7 Effective Keys to Transforming the Customer Experience