Customer service software

You don’t need to be a tech wizard to take full advantage of your customer service software. See how you can elevate your customer experience with tips and tricks from the people who know the software best.

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On hold no more: top 5 benefits of a callback service Article

On hold no more: top 5 benefits of a callback service

No one likes calling a company only to be put on hold. In fact, according to…

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant Article

Gartner disrupts the traditional analyst model with new FrontRunner Help Desk quadrant

I recently attended a Gartner event in Las Vegas. It was designed to support the business…

New year, new Zendesk integrations Article

New year, new Zendesk integrations

This month we’ve added 9 new apps and integrations. These tools, a mixture of powerful and…

How to build ideal workflows in Zendesk Support Article

How to build ideal workflows in Zendesk Support

Join our latest Fine Tuning discussion to learn more about the remaining “building blocks” of an…

Customize your chat widget with the Web SDK Article

Customize your chat widget with the Web SDK

Because it is often the first place a customer looks when they want help, the Zendesk…

Why the pipeline isn’t running dry anytime soon for Pipedrive Article

Why the pipeline isn’t running dry anytime soon for Pipedrive

Pipedrive uses the Zendesk Support, Help Center, Talk, and Chat products—and nearly every feature within Zendesk…

How to make the most out of live chat Article

How to make the most out of live chat

Most customers prefer chat to email—why wait for a response via email when a question can…

Introducing our new ebook: Getting started with Zendesk Talk Article

Introducing our new ebook: Getting started with Zendesk Talk

To help teams provide—and continue to improve—great phone support, we’re excited to share our new eBook…

Announcing Text: adding SMS support to Zendesk Talk Article

Announcing Text: adding SMS support to Zendesk Talk

More people use phones than laptops or desktop computers. And texting—which is a lower commitment than…

Shake up your Zendesk with 10 new apps and integrations Article

Shake up your Zendesk with 10 new apps and integrations

We’re happy to share an energy boost in the form of 10 great new apps and…

Momentum with Microsoft: announcing single sign on Article

Momentum with Microsoft: announcing single sign on

We recently launched the ability for users to sign up to Zendesk Support with their Microsoft…

6 Zendesk Apps to Help You Sell More Article

6 Zendesk Apps to Help You Sell More

Zendesk integrates with over 400 apps, but these six Zendesk apps including Zapier, PandaDoc, and Yesware,…

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams Article

Customer service is a team sport: Introducing Zendesk Support on Microsoft Teams

It happens all the time in business. Something changes: a mobile gaming company ships a new…

Treat yo’ self to these 15 new apps and integrations Article

Treat yo’ self to these 15 new apps and integrations

This Halloween there are no tricks—just treats. In October, we welcomed 14 new apps and integrations…

Building your Zendesk workflow brick-by-brick Article

Building your Zendesk workflow brick-by-brick

Building your Zendesk is a lot like building with LEGOs. Each component of Zendesk is made…

Turn customer reviews and messages into conversations: introducing new Zendesk integrations Article

Turn customer reviews and messages into conversations: introducing new Zendesk integrations

Provide integrated customer service on TrustPilot, Google Play, Amazon, and eBay with new Zendesk integrations

‘Power-Up’ your support with Zendesk and Trello Article

‘Power-Up’ your support with Zendesk and Trello

If you’re an avid Trello user, you might be familiar with the frustration of having to…

Beat the heat with these cool additions to the Zendesk Apps Marketplace Article

Beat the heat with these cool additions to the Zendesk Apps Marketplace

We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…

Scaling HR operations with a help desk Article

Scaling HR operations with a help desk

Implementing a Human Resources Information System (HRIS) is one of the primary investments any HR operations…

How to create a customer feedback form [+ free template] Article

How to create a customer feedback form [+ free template]

Are you getting the customer feedback you need to improve your business? Here are 9 useful tips for designing and writing better customer feedback forms.