Customer service software guide

Guide

Let’s get conversational: 9 ways to transform your CX with messaging

Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…

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Zendesk로 더욱 쉬워진 대화식 지원 Guide

Zendesk로 더욱 쉬워진 대화식 지원

Depending on the size of your support operations, it might seem easier to stick with a…

Getting started with Sunshine Guide

Getting started with Sunshine

If you’ve ever called a company with a question, only to be bounced to different departments…

Go beyond support: Top 5 use cases for an open CRM platform Guide

Go beyond support: Top 5 use cases for an open CRM platform

It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences

지원 티켓이 뭐죠? 문서

지원 티켓이 뭐죠?

Support tickets offer a wealth of data about your customers that can benefit your entire organization — but what do support tickets actually look like?

당신이 알아야 할 고객 서비스 유형 Guide

당신이 알아야 할 고객 서비스 유형

With so many different ways to offer customer service, whether it be via email, live chat,…

Why omnichannel support is no fairytale 백서

Why omnichannel support is no fairytale

Omnichannel may feel like a trend or the tech topic of the day, but make no…

세계적 수준의 고객 서비스 솔루션 구현 Guide

세계적 수준의 고객 서비스 솔루션 구현

The decision to deploy new customer support software heralds an exciting new chapter in a company’s…

Meet Zendesk Explore – Americas 문서

Meet Zendesk Explore – Americas

Think about how much valuable data is generated by just a handful of customer service interactions.…