Customer service software guide
Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
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Guide Conversational support made easy with Zendesk
Depending on the size of your support operations, it might seem easier to stick with a…
Guide Getting started with Sunshine
If you’ve ever called a company with a question, only to be bounced to different departments…
Guide Go beyond support: Top 5 use cases for an open CRM platform
It’s not enough to just have customer data—a business also needs to be able to use it to create better customer experiences
Article What is a support ticket?
Support tickets offer a wealth of data about your customers that can benefit your entire organization — but what do support tickets actually look like?
Guide The types of customer service you should know about
With so many different ways to offer customer service, whether it be via email, live chat,…
White Paper Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no…
Guide Implement a world-class customer service solution
The decision to deploy new customer support software heralds an exciting new chapter in a company’s…
Article Meet Zendesk Explore – Americas
Think about how much valuable data is generated by just a handful of customer service interactions.…