Customer service management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

Latest stories Page 15

Article

3 Ways Customer Service Increases Your Sales

Cha-ching! That’s another sale on your website, and you couldn’t be happier. But just because your…

Article

How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

The customer service resume checklist Article

The customer service resume checklist

Finding the right customer service talent is no simple task. As part of our series, How…

The Face of Your Company Infographic

The Face of Your Company

Maintain accountability with one simple move Article

Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is…

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell Article

3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell

Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with…

6 tips for the best online customer support Article

6 tips for the best online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

Pick up the phone! Article

Pick up the phone!

Email isn’t going anywhere. Your customers use it, and will continue to use it for the…

Everything you need to know about customer service cover letters Article

Everything you need to know about customer service cover letters

It is becoming increasingly common for customer service hiring managers to focus less on cover letters…

Essential marketing skills every person should know Article

Essential marketing skills every person should know

Marketing can be a very complex subject, but anyone can develop a few of the core…

Using Zendesk to Communicate Effectively with Your Customers Article

Using Zendesk to Communicate Effectively with Your Customers

A customer service journey starts with customer support, resolving your customers’ issues and answering their questions.…

Not-so-lonely planet: How to follow the sun and provide global support Article

Not-so-lonely planet: How to follow the sun and provide global support

Are you looking for ways to support customers globally? We created an ebook just for you

How to Provide Global Support Guide

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

How to write a customer service job description Article

How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

Article

7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…

What language barrier? 3 tips for providing multilingual customer support Article

What language barrier? 3 tips for providing multilingual customer support

Excellent customer support is at the core of any successful operation. In our fast-paced, online world,…

Article

How Zendesk Does Customer Service

10 customer service interview questions and answers that reveal great support reps Article

10 customer service interview questions and answers that reveal great support reps

Whether you're interviewing candidates or you're a customer service job seeker hoping to nail your interview,…

How to hire customer support agents Guide

How to hire customer support agents

Customer service matters. It affects your bottom line and how your brand is perceived by the…

Do you really need a technical writer for your knowledge base? White Paper

Do you really need a technical writer for your knowledge base?

Building a knowledge base for internal reference or customer self-help is a long-term commitment. You not…