Customer service leadership
‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Latest stories

Start your omnichannel journey the right way
Understanding the value of the omnichannel experience is one thing, but successfully implementing it is something else entirely

Relate Live: Transform your team, tech, and CX
Whatever it is you hope to rework—or dare we say transform?—there’s something for you at Relate Live

Mix it up: rotating customer support jobs
Mixing up customer support jobs for agents can have a huge impact on individuals' and teams' personal and professional fulfilment

Highlighting your customer service capabilities
Companies must bring their "A game" to improve their customer service capabilities, or risk losing out…

5 behaviors every leader should adopt to create better customer experiences
Good leadership paired with good company culture leads to happy employees

How customer service agents can think like memory athletes
In customer service, agents are frequently tasked with memorizing hundreds of macros, tags, or other shorthand…

Writing Great Emails to Customers: Q&A with Leslie O’Flahavan
There’s no denying that the Internet and social media are changing the way we all communicate.…

Explaining the Complicated So Anyone Can Understand: Q&A with Frank Pietrucha
Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for…