Customer feedback
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Article Feedback is a gift—take it and optimize
If you want to provide optimal support, you need to focus on your agents and what they need
Article Product launches and the virtue of being vague
It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?
Article Agent feedback: putting the pieces together
When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance
Article Reduce customer effort with great service
Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it
Article Making the most of an NPS survey
What can an NPS survey tells you about your customer experience?
Article Save the day with a churn survey
A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
Article Customize your CSAT survey
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
Article The voice of the customer is key to your success
The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?
Article Sharing customer feedback
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
Article How to get customer feedback: 3 methods
The first step towards understanding how to get customer feedback is to know the 3 different types
Article 3 ways to improve CSAT
Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…
Article Conduct an honesty audit: Learn from customer feedback
Customer feedback is important, but what you do with that feedback is even more important. Here’s…
Article Managing customer satisfaction surveys and ratings
Today, as part of our Zendesk on Zendesk discussion series, I’ll shed some light into how…
![How to create a customer feedback form [+ free template]](https://d26a57ydsghvgx.cloudfront.net/content/blog/Artboard%20126Square_Bubbles@2x.png)
Article How to create a customer feedback form [+ free template]
Are you getting the customer feedback you need to improve your business? Here are 9 useful tips for designing and writing better customer feedback forms.
Article Use customer surveys to innovate your customer experience
There are lots of ways to collect customer feedback—even from afar. One of the most common…
Article How to make your customer feedback form more visible
Gathering user feedback is one of the most straight-forward and effective tactics for improving your product…
Article Measure customer loyalty right from Zendesk with Net Promoter Score® surveys
Companies looking to gather customer insights often invest huge amounts of financial and human resources in…
Article Community tip: The fab five for customer satisfaction
Five fabulous customer tips on customer satisfaction.
Article Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
Article How to create a customer survey people will actually complete
Customers the world over are suffering from survey fatigue. But while customers may complain about too…