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Why negative reviews could be the source of your next customer
Looking at negative reviews purely as the enemy can blind you to their true potential. They're an opportunity to win back customers and enhance your brand’s reputation
What is Voice of Customer? Definition, benefits, and techniques
Collect and leverage Voice of Customer feedback to improve your company’s CX.
Put the customer experience first with inside tips from Zendesk
In order to effectively deploy exceptional customer service solutions, there are five key phases of implementation that every company should consider
Omnichannel analytics: what the metrics can show you
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
3 smart solutions to common customer service challenges
While every business is unique, growing businesses that prioritize customer experience often have a few common customer service challenges in common
How to create customer surveys: 8 tips and examples
Customer surveys are a great way to gather feedback—the challenge is getting people to respond. Here’s how to create engaging surveys your customers will actually complete.
Founders are leaning in to service when launching customer-focused startups
How startups can leverage customer feedback to build better relationships
Feedback is a gift—take it and optimize
If you want to provide optimal support, you need to focus on your agents and what they need
Product launches and the virtue of being vague
It’s not often that you will see public dates for new features or products. Why is that? And how can your Support team play at hinting about upcoming releases while keeping things under wraps?
Agent feedback: putting the pieces together
When it comes to agent satisfaction, there are compelling reasons to move beyond a surface understanding of its importance
Reduce customer effort with great service
Chances are that many of you have customer effort reduction as one of your MBOs. If not, it's time to add it
Making the most of an NPS survey
What can an NPS survey tells you about your customer experience?
Save the day with a churn survey
A churn survey is a great way to learn why a customer left you, and what you can do prevent further churn
Customize your CSAT survey
The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost
The voice of the customer is key to your success
The complaints may vary but often the ire has one thing in common: Why didn’t you ask your customers what they wanted?
Sharing customer feedback
Simply collecting responses isn’t enough: sharing customer feedback properly is required for your company to make truly informed decisions.
How to get feedback from customers: 8 best ways
Every business should know how to get feedback from customers. The customer feedback process empowers your audience and provides you with valuable insights into the customer journey.
3 ways to improve CSAT
Wouldn’t you want to know if your customers are unhappy, and if so, why? Understanding a…
Conduct an honesty audit: Learn from customer feedback
Customer feedback is important, but what you do with that feedback is even more important. Here’s…
Managing customer satisfaction surveys and ratings
Today, as part of our Zendesk on Zendesk discussion series, I’ll shed some light into how…