Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

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Can video games make you a better person? Article

Can video games make you a better person?

Video games are often used as tools for entertainment and relaxation. But as the games improve…

9 questions to ask before starting up with coworkers Article

9 questions to ask before starting up with coworkers

It may seem natural to start up a business with a colleague. You already know each…

Great expectations: why consumers demand the very best Article

Great expectations: why consumers demand the very best

Customers have great expectations, and those expectations transfer. A great experience with one brand or service…

Why are my customers angry? Article

Why are my customers angry?

So you have angry customers. Instead of being annoyed, first figure out why they're angry and…

The long-term effects of Millennial bashing Article

The long-term effects of Millennial bashing

Millennial bashing is almost a sport for some, and while mostly in fun, it isn't very…

The generational divide Article

The generational divide

We've always had divisions between generations, but is the generational divide deepening? Get a little insight…

First world problems aren’t just for the First World anymore Article

First world problems aren’t just for the First World anymore

First world problems are not just for the First World anymore. Rachel Henry shares five books…

What we expect in the expectation economy Article

What we expect in the expectation economy

We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…

When empathy backfires Article

When empathy backfires

Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy…

You take the good, you take the bad—you can overcome empathy exhaustion Article

You take the good, you take the bad—you can overcome empathy exhaustion

It is possible to be empathetic so often that you suffer from empathy exhaustion. It happens…

Could an empathy meeting help you see with new eyes? Article

Could an empathy meeting help you see with new eyes?

An empathy meeting—a safe place to ask "why"—might be what your organization needs. Empathy meetings help…

7 ways to make friends when you move for work Article

7 ways to make friends when you move for work

A new job can be exciting. A new job in a new city is really exciting.…

How to manage customer satisfaction in a crisis Article

How to manage customer satisfaction in a crisis

Keeping your cool can be challenging when a crisis occurs and you’re faced with a massive wave of support requests and frustrated customers. Ensuring customer satisfaction during these times starts with the resolve to be prepared and stay calm — and a having crisis management plan in place.

Returnship: the path forward for mothers in the workplace Article

Returnship: the path forward for mothers in the workplace

Mothers returning to the workplace after a long absence have a hard hill to climb. But…

Returnship: why mothers can’t break down the corporate door Article

Returnship: why mothers can’t break down the corporate door

Mothers returning to work after a lengthy absence face special circumstances that other job returners do…

No boys allowed: why we still need women only spaces Article

No boys allowed: why we still need women only spaces

Spaces designed for women only are popping up everywhere—from gyms to office spaces. But why? Why…

Giving thanks: brands need gratitude, too Article

Giving thanks: brands need gratitude, too

You likely give the people in your life gratitude, but do you give brand gratitude? Telling…

The perils of being a too-nice boss Article

The perils of being a too-nice boss

As a boss, it's possible to be too nice to employees. Leaders need to apply radical…

My heartbreak; your headache. How to handle divorce in the workplace. Article

My heartbreak; your headache. How to handle divorce in the workplace.

Handing a divorce in the workplace is hard, whether it's yours or an employees. But there…

Bad boss or bad behavior? What happens when feedback falls short. Article

Bad boss or bad behavior? What happens when feedback falls short.

Feedback is not easy to give. It's actually much harder to give bad feedback. In the…