Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.

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“V” in the moment of change: Q&A with diversity and inclusion expert Vernā Myers Article

“V” in the moment of change: Q&A with diversity and inclusion expert Vernā Myers

Everyone's a little bit racist. And the sooner we all figure that out, the sooner we…

Worked at Red Lobster? Put that on your resume. Article

Worked at Red Lobster? Put that on your resume.

Years ago, when Sara Price moved to Chicago, she waited tables while trying to build an…

“That’s not in my job description.” Wrong. Vet the job before you land the job. Article

“That’s not in my job description.” Wrong. Vet the job before you land the job.

There are many follies within job descriptions, but if you better understand them, you can avoid…

What can you do if your boss is a psychopath? Article

What can you do if your boss is a psychopath?

Believe it or not, but you may have a corporate psychopath as a boss. Learn how…

The siren call of customer service Article

The siren call of customer service

Most of us have never thought of customer service as a career... even when customer service…

Begging the question, beating the straw man, and other non-sequitur nonsense Article

Begging the question, beating the straw man, and other non-sequitur nonsense

If you deal with customers, you will someday engage in customer arguments. Arguing, making your case,…

Selfish or selective? 6 ways Millennials are changing charitable giving. Article

Selfish or selective? 6 ways Millennials are changing charitable giving.

Many people think of Millennials as self-centered, selfie-snapping, uber-texting, uber-riding, narcissists. Even some Millennials share this…

Inside a hotel room: tips for excellent customer service Article

Inside a hotel room: tips for excellent customer service

Hospitality customer service is a niche that can help every industry. From retail to technology, these…

Stop saying “If I were you…” and other advice on giving advice Article

Stop saying “If I were you…” and other advice on giving advice

Giving advice is a requirement for most jobs, but many of us are ill-equipped to do…

Everyone is welcome here: making space for sanctuary in the workplace Article

Everyone is welcome here: making space for sanctuary in the workplace

We've heard about sanctuary cities, but what about sanctuary in the workplace? More employees are asking…

“Don’t react, respond” and other work conflict resolutions Article

“Don’t react, respond” and other work conflict resolutions

Don't react, respond. Those are hard words to live by when you are in a conflict…

Office politics: players gonna play and haters gonna hate Article

Office politics: players gonna play and haters gonna hate

Every company has office politics. But some companies and some employees know how to use office…

Why you’re no longer buzzed about office happy hour Article

Why you’re no longer buzzed about office happy hour

Office happy hours were once the best way to connect with coworkers. Some say they've gotten…

Working moms need a new F-word: flexibility Article

Working moms need a new F-word: flexibility

No matter the advancements we make in technology, workplace policies, and legislation, it can still be…

There’s a fresh dad in the cubicle near you Article

There’s a fresh dad in the cubicle near you

New moms usually get all the attention. Flowers, baby showers, and time off from work. But…

Why you need a sister wife in the workplace Article

Why you need a sister wife in the workplace

No matter where you are located, or what company you work for, a work sister wife…

Think you have diversity covered? Think again. Diversity is more than skin deep. Article

Think you have diversity covered? Think again. Diversity is more than skin deep.

Many companies think they are making diversity strides. But diversity is more than skin deep. Look…

The new rules and expectations shaping today’s workplace Article

The new rules and expectations shaping today’s workplace

Today's workplace is very different than it was years ago, and likely different than what it…

Those needy Millennials. Now they want hugs, too? Article

Those needy Millennials. Now they want hugs, too?

Are needy Millennials getting needier? Not only do they want coffee, gym memberships, and lots of…

Hustle, hustle, hustle to joy and a better life Article

Hustle, hustle, hustle to joy and a better life

The word hustle is frequently misunderstood, and often considered a negative trait. We look at how…