Call centre software

Article | 8 min read

5 key benefits of contact center as a service (CCaaS) software

Adopt a CCaaS solution, and you’ll be set to connect with customers across all channels and leave your dated contact center technology in the dust.

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What is a call center? Definition, types, and how they work
Article | 12 min read

What is a call center? Definition, types, and how they work

A call center is a team of customer service specialists who field phone calls from customers. Learn more about what it takes to create a modern call center that provides superior experiences.

The 12 best call center software of 2021 (according to users)
Article | 23 min read

The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

IVR: Interactive Voice Response definition, benefits + steps
Article | 10 min read

IVR: Interactive Voice Response definition, benefits + steps

IVR technology can be a game changer for call centers. Discover what an IVR system is and how it improves phone support.

Call center burnout: what it is and how to overcome it
Article | 12 min read

Call center burnout: what it is and how to overcome it

Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.

Top 11 call center skills every agent needs (soft skills + hard skills)
Article | 6 min read

Top 11 call center skills every agent needs (soft skills + hard skills)

Need to hire agents to work the phones? Here are some tips for hiring candidates with the right call center skills.

What is call center software?
Article | 5 min read

What is call center software?

Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.

Inbound vs. outbound call centers: What’s the difference?
Article | 5 min read

Inbound vs. outbound call centers: What’s the difference?

Learn what makes an inbound call center and outbound call center different, and how they can benefit your business

Download: The best hold music since ‘Careless Whisper’

Download: The best hold music since ‘Careless Whisper’

Did you know that the average person will spend 43 days of his or her life…