Customer experience
Latest stories Page 2
Article Make your company more customer service-oriented: 5 key steps and 4 examples
If you want customers to be loyal to you, you have to start putting them first.
Article What is customer experience (CX) and why does it matter?
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Article From notifications to conversations
How India’s largest crowdfunding platform doubled donations with WhatsApp
Article Big expectations, small businesses: What customers want in Europe
Good customer service experiences can result in more business from not just that customer, but also…
Article Big expectations, small businesses: What customers want
Good customer service experiences can result in more business from not just that customer, but also…
Article Big expectations, small businesses: What customers want in Australia
Good customer service experiences can result in more business from not just that customer, but also…
Article Are customer surveys effective?
How you can learn from customer surveys—without overwhelming customers with them.
White Paper Quantifying the business impact of customer service in Australia
Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…
Article How MoviePass radically changed the movie theater customer experience
Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…
Infographic Fill the self-service gap
More often than not, customers would rather help themselves than reach out to a support agent.…
Article Why CX, Why Now?
Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…
Article Is “make customers happy” a real business plan?
Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…
Article Best books to step up your customer service game in 2015
2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…
White Paper The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
How to Defuse Even the Worst Customer Situations
The most difficult customer service situations demand more of customer service agents than just good intentions…
Article The new face of customer service
Businesses talk a lot about customer loyalty. And for many businesses, building customer loyalty means creating…
Article Community tip: 11 ways to give customers the love with Zendesk macros
11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
Article 7 strategies for turning angry customers into loyal fans
With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…