Customer experience

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Make your company more customer service-oriented: 5 key steps and 4 examples Article

Make your company more customer service-oriented: 5 key steps and 4 examples

If you want customers to be loyal to you, you have to start putting them first.

What is customer experience (CX) and why does it matter? Article

What is customer experience (CX) and why does it matter?

Customers have come to expect more out of companies, but who can blame them? We’ve all…

From notifications to conversations Article

From notifications to conversations

How India’s largest crowdfunding platform doubled donations with WhatsApp

Big expectations, small businesses: What customers want in Europe Article

Big expectations, small businesses: What customers want in Europe

Good customer service experiences can result in more business from not just that customer, but also…

Big expectations, small businesses: What customers want Article

Big expectations, small businesses: What customers want

Good customer service experiences can result in more business from not just that customer, but also…

Big expectations, small businesses: What customers want in Australia Article

Big expectations, small businesses: What customers want in Australia

Good customer service experiences can result in more business from not just that customer, but also…

Are customer surveys effective? Article

Are customer surveys effective?

How you can learn from customer surveys—without overwhelming customers with them.

Quantifying the business impact of customer service in Australia White Paper

Quantifying the business impact of customer service in Australia

Customers demand more instantaneous, personalized attention, and companies are leveraging new technologies that go beyond traditional…

How MoviePass radically changed the movie theater customer experience Article

How MoviePass radically changed the movie theater customer experience

Repeat Customer podcast, episode 2 Movie theaters have been struggling against a tide of new digital…

Fill the self-service gap Infographic

Fill the self-service gap

More often than not, customers would rather help themselves than reach out to a support agent.…

Why CX, Why Now? Article

Why CX, Why Now?

Transforming customer experience (CX) is more important than ever. But despite growing interest in the discipline,…

Is “make customers happy” a real business plan? Article

Is “make customers happy” a real business plan?

Sometimes, sticking to a predetermined plan isn’t really possible—and is possibly even dumb. At least that’s…

Best books to step up your customer service game in 2015 Article

Best books to step up your customer service game in 2015

2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…

The New Face of Customer Service White Paper

The New Face of Customer Service

Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…

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How to Defuse Even the Worst Customer Situations

The most difficult customer service situations demand more of customer service agents than just good intentions…

The new face of customer service Article

The new face of customer service

Businesses talk a lot about customer loyalty. And for many businesses, building customer loyalty means creating…

Community tip: 11 ways to give customers the love with Zendesk macros Article

Community tip: 11 ways to give customers the love with Zendesk macros

11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…

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7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary

Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…

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Zendesk masters of customer service webinars

7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…

7 strategies for turning angry customers into loyal fans Article

7 strategies for turning angry customers into loyal fans

With Marilyn Suttle and Lori Jo Vest Here she comes! Maybe her name is Gladys, maybe…