Best Practices
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Article Best books to step up your customer service game in 2015
2014 was a whirlwind of a year—social media is omnipresent, live chat is the new standard…
Article Writing Great Emails to Customers: Q&A with Leslie O’Flahavan
There’s no denying that the Internet and social media are changing the way we all communicate.…
White Paper The New Face of Customer Service
Successful customer service is no longer about “handling” customer complaints and questions. Instead, it requires building…
Article Happy Employees Means Happy Customers: Q&A with Dave Murray
Dave Murray will be joining Zendesk for a live webinar on August 19th. To prepare for…
Article Explaining the Complicated So Anyone Can Understand: Q&A with Frank Pietrucha
Frank Pietrucha will be joining Zendesk for a live webinar on July 22nd. To prepare for…
How to Defuse Even the Worst Customer Situations
The most difficult customer service situations demand more of customer service agents than just good intentions…
Article What to Say to Defuse Even the Worst Customer Situations: Q&A with Rich Gallagher
Rich Gallagher will be joining Zendesk for a live webinar on May 22nd We talked with…
3 Keys to Building a Kindness Revolution
There’s no question that a great customer service experience is key to keeping customers, and keeping…
Article Community tip: what metrics should you be tracking?
By keeping a close eye on your team's current performance, you can start making adjustments to…
Article 3 Keys to Building a Kindness Revolution: Q&A with Ed Horrell
Ed Horrell will be joining Zendesk for a live webinar on April 22nd. We talked with…
Article The new face of customer service
Businesses talk a lot about customer loyalty. And for many businesses, building customer loyalty means creating…
Article CSM Spotlight: what to consider when going live with Zendesk
New to Zendesk? Today is your day! Join us for a community discussion of tips and…
Article Community tip: 11 ways to give customers the love with Zendesk macros
11 crowdsourced tips for giving digital hugs and electronic kisses to your customers using Zendesk macros…
Article Ideas from CloudFlare: Help Center customization
There are many decisions behind designing a Help Centerboth aesthetic and data-driventhat range from defining objectives…
Article Not-so-lonely planet: How to follow the sun and provide global support
Are you looking for ways to support customers globally? We created an ebook just for you
Creating a great customer experience in any language
Providing a localized product is just one part of serving your customers in their preferred language—to…
7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary
Many people ask, ‘Why is customer service so predictably poor’? as though it’s a rhetorical question…
Article Provide better customer service in 2014: top books from the past year
Weve created a list of the best customer service books of 2013 to inspire and inform…
Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…