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Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Top things hiring managers look for in a customer service resume
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Customer contact centers have always been divided between remote work and in-office work, with arguments for…
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
For many of us, the past few months represent more concentrated time sequestered inside—either solo or…
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.
A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…
In our latest Startup Central Virtual Meetup, we discuss how businesses can meet new and rising customer expectations.
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
Right now, connecting with others can be hard. Sometimes it’s the WiFi that cuts out, other…
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
There’s no predetermined “right” way to run a business during a global pandemic. Over the last…
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.