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Latest stories Page 18
Article 7 ways to build your team’s communication strategy—especially when remote
There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…
Article How to understand the customer experience
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Article 7 ways to build customer loyalty that lasts
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
Article Soothing consumer anxieties with ‘calm commerce’—a rising trend in retail
Many of us are as obsessed with optimizing every part of our lives as we are…
Article What is the CRM process? 5 key steps
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers
Article Strategies for increasing customer engagement
Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers
Article 11 email etiquette tips for better customer emails
Make sure your message is well-received by your customers with these tips
Article Customer data visualization
Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions
Article What is digital engagement? A guide to digital customer engagement
Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line
Article Striking the right balance as chief customer officer
According to the Chief Customer Officer (CCO) Council website, the first Chief Customer Officer was hired…
Article Customer retention: How to keep customers happy and reduce churn
Find out how to craft a customer experience that can keep existing customers happy and reduce churn
Article 7 steps of a successful change management process
Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes
Article How to work and homeschool—advice from someone who’s done it
Parents: What we are being asked to do is not humanly possible. There is a reason…
Article Virtual events guide for startups
Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.
Article How ‘upstream leaders’ can unlock the power of preventative thinking
You can imagine how stunned Ryan O’Neill, head of the Customer Experience Group at Expedia, was…
Article What is conversational business?
Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement
Article Zendesk’s ecosystem of partners is here to help
Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward
Article Why consumer behavior data can create a better customer experience
When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions
Article Talking about mental health at work, now part of the employee experience
In February—about a month before COVID-19 made such things impossible—I attended the wedding of my niece…
Article 3 ways retailers can prepare for the road ahead
“People used to go to the mall for fun? That’s weird.” This was from my daughter,…