Article
Latest stories Page 18
Article Customer service training: Why it’s essential and how to implement it
Customer service training is the training customer service agents learn to improve performance and increase customer satisfaction.
Article On the ground in Miami with our customer community
It’s a Tuesday morning in Miami. I should be stressed. I should be preparing for the…
Article Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an onsite team. Radical trust and…
Article Startup Central: How customers can be your way into YC
Lessons from a YC partner on how customers can help you stand out.
Article Customer loyalty definition, statistics, and tips
The formula for customer loyalty is a mix of solid internal processes and a personalized, human touch.
Article How to build a sales CRM process
How do you upgrade your sales process to be more straightforward and efficient? The answer is…
Article Drive revenue with customer analytics
As companies grow, customers suffer. For small and medium-sized businesses, tracking relevant data is crucial to providing the best CX possible
Article How to save time with customer service email templates
With email management software, you can create customer service email templates to save time, allowing you to increase efficiency at scale
Article 4 things you can do to practice empathy at work
Is empathy the new ambition? It seems like it. Spend even a few minutes in leadership…
Article What is a sales CRM?
When most people refer to a CRM (customer relationship management) they’re referring to software or a…
Article Your guide to customer service email management software
Keeping email under control is critical to a good customer experience. As your business grows, consider using customer service email management software
Article Introducing The Zendesk Sales Suite
The Zendesk Sales Suite removes the difficulties of sales software so that teams can spend more…
Article How Zendesk is transforming CX in 2020
We’re excited to announce the official release of the Support Suite, the Sales Suite, and Sunshine
Article Can burnout actually be good for you?
Health and wellness consultant Jenny Dempsey believes it can. In fact, she credits burnout for leading…
Article 3 reasons why time tracking software saves more than time
Some executives may overlook implementing time tracking software in their companies. They may want to avoid…
Article The incomparable value of community moderators
Central to any digital or online community is its community of moderators. Whether a moderator’s role…
Article Incoming integrations
In honor of the month of love, here’s what we love about February's incoming integrations. Read all about them
Article 7 tips to avoid common pitfalls with AI in customer service
Puneet Mehta, Founder and CEO at Netomi, shares 7 tips to help ensure AI improves CSAT, agent satisfaction, and overall business value
Article Internal collaboration: why and how to prioritize teamwork first
When agents, other departments, and even external parties can easily collaborate, everyone wins. Take a look at why internal collaboration = outstanding customer service.
Article How an automation-first strategy delivers better human support
The rumors of a war between live support and automation have been greatly exaggerated. There’s a…