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7 ways to build your team’s communication strategy—especially when remote Article

7 ways to build your team’s communication strategy—especially when remote

There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…

How to understand the customer experience Article

How to understand the customer experience

Customers have come to expect more out of companies, but who can blame them? We’ve all…

7 ways to build customer loyalty that lasts Article

7 ways to build customer loyalty that lasts

Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty

Soothing consumer anxieties with ‘calm commerce’—a rising trend in retail Article

Soothing consumer anxieties with ‘calm commerce’—a rising trend in retail

Many of us are as obsessed with optimizing every part of our lives as we are…

What is the CRM process? 5 key steps Article

What is the CRM process? 5 key steps

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Strategies for increasing customer engagement Article

Strategies for increasing customer engagement

Key to customer loyalty is strategic customer engagement. We share for creating or evolving your strategy for how you interact with your customers

11 email etiquette tips for better customer emails Article

11 email etiquette tips for better customer emails

Make sure your message is well-received by your customers with these tips

Customer data visualization Article

Customer data visualization

Data visualization using charts, maps, infographics, and dashboards to convey the meaning of data. When tracking customer data, it's important to know what you're looking at in order to capitalize from your tickets, conversations, and other interactions

What is digital engagement? A guide to digital customer engagement Article

What is digital engagement? A guide to digital customer engagement

Learn how a digital engagement strategy can help your business create better customer relationships and boost your bottom line

Striking the right balance as chief customer officer Article

Striking the right balance as chief customer officer

According to the Chief Customer Officer (CCO) Council website, the first Chief Customer Officer was hired…

Customer retention: How to keep customers happy and reduce churn Article

Customer retention: How to keep customers happy and reduce churn

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

7 steps of a successful change management process Article

7 steps of a successful change management process

Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes

How to work and homeschool—advice from someone who’s done it Article

How to work and homeschool—advice from someone who’s done it

Parents: What we are being asked to do is not humanly possible. There is a reason…

Virtual events guide for startups Article

Virtual events guide for startups

Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.

How ‘upstream leaders’ can unlock the power of preventative thinking Article

How ‘upstream leaders’ can unlock the power of preventative thinking

You can imagine how stunned Ryan O’Neill, head of the Customer Experience Group at Expedia, was…

What is conversational business? Article

What is conversational business?

Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement

Zendesk’s ecosystem of partners is here to help Article

Zendesk’s ecosystem of partners is here to help

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward

Why consumer behavior data can create a better customer experience Article

Why consumer behavior data can create a better customer experience

When businesses glean insights about consumer behavior from their support interactions, they can drive more customer-focused business decisions

Talking about mental health at work, now part of the employee experience Article

Talking about mental health at work, now part of the employee experience

In February—about a month before COVID-19 made such things impossible—I attended the wedding of my niece…

3 ways retailers can prepare for the road ahead Article

3 ways retailers can prepare for the road ahead

“People used to go to the mall for fun? That’s weird.” This was from my daughter,…