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7 cold email templates that skyrocket response rates Article

7 cold email templates that skyrocket response rates

Getting a prospect to respond to a cold email isn’t always easy. Our template playbook can help with that.

Delivering personalized customer experiences with Zendesk and Amazon Connect Article

Delivering personalized customer experiences with Zendesk and Amazon Connect

In a digital-first world, contact centers need to move faster than ever.

How community nonprofits shift focus to solve for food insecurity Article

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

Inspiring customer loyalty by giving thanks Article

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

How gamification is leveling up customer service Article

How gamification is leveling up customer service

Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…

11 support tools every customer service team should have Article

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

Give thanks for a round of new apps this November Article

Give thanks for a round of new apps this November

Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…

An enterprise guide to personalized service Article

An enterprise guide to personalized service

Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.

The ultimate guide to customer segmentation for support teams Article

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

What is sales management? Definition, process, strategy, and tips. Article

What is sales management? Definition, process, strategy, and tips.

Curious to know what sales management is all about? Here’s an end-to-end guide.

6 tips for creating more inclusive surveys Article

6 tips for creating more inclusive surveys

Now more than ever inclusion is a measure of workplace culture and inequality across industries. But…

Why experience data is key to better customer service Article

Why experience data is key to better customer service

Today, quality customer service is more important than ever. One in three customers are abandoning brands…

6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io) Article

6 proven ways to improve your sales process (with advice from Vidyard, Zendesk, and Metadata.io)

2020 was a year when “business as usual” wasn’t really an option. Many sales teams found…

The state of your business, as told by data Article

The state of your business, as told by data

Customer experience works better when it's driven by data — that's why it's important to integrate data from sales, support, and your customers. Here's how.

Is your customer support team ready this holiday season? Article

Is your customer support team ready this holiday season?

It’s the most wonderful time of the year — unless you’re sitting on hold with a…

Introducing stories about helpful people Article

Introducing stories about helpful people

When Eric Grandon discovered beekeeping, he had no idea that the bees would give him the…

Why you need sales process mapping to solve big-picture problems Article

Why you need sales process mapping to solve big-picture problems

Sales process mapping gives you a macro view of your sales strategy, so you can address and fix issues. Here’s how to use process mapping for your sales team.

10 sales performance metrics you should track every week, month, and quarter Article

10 sales performance metrics you should track every week, month, and quarter

You’re probably already tracking sales performance metrics...but are you getting good use of your data? Learn what metrics to track, and when.

The art of social listening: Tracking and acting on what your customers say about you on social media Article

The art of social listening: Tracking and acting on what your customers say about you on social media

How to gain actionable insights from social media

What is customer segmentation software? + How to pick the right tool for your business Article

What is customer segmentation software? + How to pick the right tool for your business

Here's what to look for in a customer segmentation tool.