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February integrations are here Article

February integrations are here

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…

7 secrets of sales leadership Article

7 secrets of sales leadership

In this expert roundup, learn how to coach the best agents, streamline your sales process, and succeed in sales.

Post-pandemic trends from a futurist: what consumers and employees want next Article

Post-pandemic trends from a futurist: what consumers and employees want next

We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…

Live chat support vs. phones: Which should you choose? Article

Live chat support vs. phones: Which should you choose?

Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.

CX is at a digital tipping point—here’s what IT leaders can prepare for Article

CX is at a digital tipping point—here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.

Here’s why customer service benchmarking is so important Article

Here’s why customer service benchmarking is so important

Regularly benchmarking your performance against peers is essential to maintaining a competitive edge

The hottest CX trends for retailers are anything but trendy Article

The hottest CX trends for retailers are anything but trendy

Amidst industry upheaval, a focus on the customer experience is a mainstay.

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry Article

Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry

Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.

How to embrace new behaviors in 2021 Article

How to embrace new behaviors in 2021

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

Why is the customer always right? Origin & meaning Article

Why is the customer always right? Origin & meaning

'The customer is always right' is often misunderstood, but it's more relevant than ever as CX becomes a key competitive differentiator.

Stop for a CX moment—4 industry leaders on thriving under adversity Article

Stop for a CX moment—4 industry leaders on thriving under adversity

As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…

How to embrace new behaviors in 2022 Article

How to embrace new behaviors in 2022

2020 brought on a seismic shift in consumer trends, but many industries are adapting.

Digital natives are here to transform your CX Article

Digital natives are here to transform your CX

Regardless of whether or not companies were ready, the pandemic accelerated the digital technology adoption timeline from five years to three months.

What is Platform as a Service? PaaS examples + SaaS vs PaaS vs IaaS Article

What is Platform as a Service? PaaS examples + SaaS vs PaaS vs IaaS

In 2020, the office went virtual. Meetings moved from boardrooms to Zooms, watercooler conversations became Slack…

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey Article

3 ways B2Cs can improve their CX by proactively supporting consumers throughout their journey

The world has changed, and so have consumer expectations. Consumers want products, services, and solutions fast…

How to authentically embody corporate social responsibility Article

How to authentically embody corporate social responsibility

The concept of corporate social responsibility (CSR) originated with companies having to clean up after their…

Zendesk messaging: Customer service in a digital-first world Article

Zendesk messaging: Customer service in a digital-first world

Zendesk messaging empowers businesses to deliver rich conversational experiences that are connected across web, mobile and social messaging apps.

What is knowledge-centered service (KCS)? Article

What is knowledge-centered service (KCS)?

What is knowledge centered support, and why is it so important? Learn why a strategic effort to build KCS will make your whole business stronger

New year, new books. Here’s how introverts can get an edge on networking Article

New year, new books. Here’s how introverts can get an edge on networking

The Introvert’s Edge to Networking, published January 2021, is not—as some of us might wish—a book…

A customer service guide to conflict resolution Article

A customer service guide to conflict resolution

Resolving customer conflicts doesn't have to be unpleasant. Adopt FBI-level conflict resolution techniques to improve your customer experience.