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Marketing in a crisis looks different today than in the past

During a crisis, when the unknown is immense and the only constant is change, the natural…

6 call center training tips for building an exceptional team of agents

Here are six call center training tips to ensure your agents can deliver a positive, helpful customer experience

Glennon Doyle on why the work of transformation is never done

In the New York Times bestseller and Reese Witherspoon Book Club pick Untamed, Glennon Doyle recalls…

• Only human

The keys to excellent internal help desk management

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

• Employee experience

How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

Be a change leader to customer-centricity

Rowing is one of my passions and I often find myself drawing parallels to the sport…

6 essential skills for successful change management

Managing change isn't just a normal part of business, it's a normal part of life. Here are 6 skills your team needs to navigate change successfully

• Employee experience

Organizational change management: 8 proven models to help navigate change

8 top change management models and change management definitions

• Employee experience

10 basic strategies for creating & designing a knowledge base

Simply offering a standard knowledge base portal isn’t enough—the design of your knowledge base affects your customers’ experience with your brand. The best knowledge bases are intuitive, accessible, and simple

• Knowledge management

Ask Me Anything: Adapting for COVID-19

Leaders from the Zendesk Business Continuity Leadership Team share how we adapted for the unprecedented COVID-19 pandemic and quickly mobilized our employees to work from home

Zendesk update: staying safe and working for you

Our top priorities are to keep our employees safe and to support the companies and customers that depend on Zendesk

Zendesk’s Tech for Good partners create crucial COVID-19 resources

These organizations are using Zendesk tools to connect people with the information, care, and services they need

• Social impact
• Tech for Good

12 examples of customer retention strategies that work

Retaining customers during times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty.

• Customer retention

Therapy, like everything else, has moved online. And that’s a good thing

When my sister, a therapist, began doing teletherapy because of the COVID-19 lockdown, she and I…

• Only human

How to create a call center resume that gets noticed (+ free templates)

Looking to rise above the competition? Here’s how to create a winning call center resume that sets you apart from other candidates.

Rising to the challenge of remote leadership

Unprecedented. Troubled. Uncertain. Scary. Frustrating. Whatever you want to call the “times” we are living through,…

How to support your remote team’s mental health

No expert would recommend making the shift from a full-time, in-person team to a fully remote…

Inbound vs. outbound call centers: What’s the difference?

Learn what makes an inbound call center and outbound call center different, and how they can benefit your business

D2C retail: Why a simple customer experience is just what we need right now

“Don’t create products people don’t want” may be the ultimate way to remain customer-focused as a…

What is a customer data platform?

The difference between customer data platforms, CRMs, and data management platforms — there’s never been a better time to use customer data to help you grow