Latest stories Page 15
The definitive guide to crafting captivating customer testimonials
Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.
10 ways to deal with angry customers (with examples)
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
What is customer satisfaction? Importance & examples 2022
Learn the secrets to achieving, measuring and improving customer satisfaction to drive your business.
We support the Asian American and Pacific Islander community
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
What makes Zendesk champions of customer service
Everyone knows customer service is important. Or at least everyone should know. Because we are all…
Customer transparency: Why it matters and how to increase it
Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.
What is cross-selling? Definition, examples, and tips
Cross-selling can deepen your customer relationships, but only if you deliver real value.
How Project N95 streamlined its volunteer-staffed support using Zendesk
To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.
Big questions, big answers: What’s top of mind for CX leaders in 2021
3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace
What is online customer service? + 8 ways to improve your online customer service
Online customer service is the process of answering customer questions digitally using tools such as email, social media, live chat, and messaging apps. Here are tips for good online customer service.
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Customer segmentation analysis: an actionable guide
If you’re working in customer service, then you know your customers better than anyone else at…
What is customer care? Definition, importance, and best practices
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
Employee experience: Internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
SMART customer service goals to aim for in 2022
How do you write a customer service goal? We teach you the SMART goals model for setting and achieving key customer service objectives.
What is conversational AI and how does it work?
A growing number of customers today prefer interacting with chatbots over live agents. Learn how to leverage conversational AI to improve your customer support efforts.
The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021.
Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…