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The college student who delivers donated personal protective equipment (PPE) to hospitals. The 7th grader who…
Zendesk chats with Slack's VP of Customer Experience Ali Rayl on best practices for connecting with customers during a crisis
The customer journey doesn't have to be complicated. Zendesk and BrainSell share a mutual passion for frictionless customer support experiences, and these 5 actionable steps can help your organization create better experiences for your customers.
Learn a few guiding principles of change management, so you can implement change faster and with less disruption
When evaluated alongside a company’s other key metrics, a company’s churn rate is a powerful way to assess what a business is doing well, and where it needs to improve
With the combination of Zendesk’s applications and AWS’ powerful infrastructure, companies are empowered to create customer experiences that are more personalized, and intelligent
There’s never been a better time to understand our customers. We have access to gazillions of…
Email marketing is a powerful way to connect with customers. Boosting your average email open rate plays a huge part in its success
By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement
Change management is the process and tools a company can use to prepare individuals for organizational change. Learn how to make changes stick and succeed.
Your guide to change management metrics and KPIs.
Knowing how to build an email list is essential before you can use one to build relationships with customers.
Learn why change management matters to employee morale and successful business changes
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
There’s an insidious presence eating away at your productivity and focus every day. It’s communication debt.…
Customers have come to expect more out of companies, but who can blame them? We’ve all…
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty
Many of us are as obsessed with optimizing every part of our lives as we are…
The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers