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7 tips to get your support teams through the pandemic (and beyond!) Article

7 tips to get your support teams through the pandemic (and beyond!)

Time to put away that crystal ball. If anything, 2020 taught us to embrace a certain…

7 tips for excellent customer service Article

7 tips for excellent customer service

An excellent customer experience can change the way you think about a company, and it can create real loyalty.

6 companies tackling social justice and inspiring customers Article

6 companies tackling social justice and inspiring customers

As many as 70 percent of consumers want brands to take a stand on social and…

Empathy in a chaotic world — and a new way to say thanks Article

Empathy in a chaotic world — and a new way to say thanks

As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.

Leading a startup during a pandemic: 5 lessons from 5 founders Article

Leading a startup during a pandemic: 5 lessons from 5 founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

How to ask for a mental health day from work—because we all need one Article

How to ask for a mental health day from work—because we all need one

The day is coming when employees will be shocked to learn that their predecessors couldn’t just…

How to measure customer satisfaction: advice from industry leaders Article

How to measure customer satisfaction: advice from industry leaders

Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.

Customer orientation guide: definition, examples & 5 steps to become customer-oriented Article

Customer orientation guide: definition, examples & 5 steps to become customer-oriented

If you want customers to be loyal to you, you have to start putting them first.

Design in Health helps solve for a better patient experience, from testing sites to nursing homes Article

Design in Health helps solve for a better patient experience, from testing sites to nursing homes

Before COVID-19, Design Institute for Health (DIH) at the University of Texas was already reimagining healthcare…

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels Article

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

More context leads to better chatbots—and better conversation Article

More context leads to better chatbots—and better conversation

We’ve all been there. Bounced around to different departments, put on hold, shifted from agent to…

Why empathy has moved from buzzword to business necessity Article

Why empathy has moved from buzzword to business necessity

It used to be that brands were built on strength. If your product was better or…

New Zendesk app integrations are here Article

New Zendesk app integrations are here

The newest integrations from Zendesk—at your service.

The future of work—new paradigms, locations, and possibilities Article

The future of work—new paradigms, locations, and possibilities

The workplace paradigm has been pretty stagnant for about 100 years: 9-to-5 Monday through Friday; come…

Work-from-home productivity tips for the long haul Article

Work-from-home productivity tips for the long haul

When the pandemic forced Kenny Trinh’s company to lay off employees, he found himself managing multiple…

Changes to SMB sales cycles better position teams for the challenges ahead Article

Changes to SMB sales cycles better position teams for the challenges ahead

Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…

Home-bound customers turn to messaging channels Article

Home-bound customers turn to messaging channels

Like the perfect storm, 2020 blew in and turned business on its head. And today, business…

We’re more connected than we realize; it’s time to rethink how we do business Article

We’re more connected than we realize; it’s time to rethink how we do business

If there is one thing COVID-19 has taught us, it’s how interconnected we are. When suddenly…

Stop for a CX moment—3 companies taking a human approach Article

Stop for a CX moment—3 companies taking a human approach

For some of us, sheltering-in-place may not have a clear end in sight. For all of…

Scaling your support team: 7 common questions, answered Article

Scaling your support team: 7 common questions, answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…