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Article 3 tips on how to improve your IT service desk
Unlike a help desk, a service desk is an IT function that traditionally supports a business’s technology infrastructure. Instead of helping customers, service desks support employees
Article 5 skills that make your customer service resume stand out
Top things hiring managers look for in a customer service resume
Article 9 ticketing system tips for outstanding customer service
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
Article The future of customer care: built-in flexibility
Customer contact centers have always been divided between remote work and in-office work, with arguments for…
Article Building the best mobile customer experience — do I need an app?
Apps are a great way to retain customers, but it's important to flesh out a comprehensive mobile strategy across all touchpoints, like web and social media
Article What is a help desk?
A help desk is an often-overlooked cornerstone of a great customer service experience, internal or external. Here's how it can benefit your business
Article Content management vs knowledge management
Content management vs knowledge management—do businesses need to do both? Spoiler alert: Yes, they do.
Article Holding onto the rituals we’ve learned to love as we shelter in place
For many of us, the past few months represent more concentrated time sequestered inside—either solo or…
Article 4 ways to create mobile customer engagement
It's more important that ever for companies to have a mobile customer engagement strategy. Here are some expert tips
Article Values with action: how Zendesk will continue to do better
Silence is complicity. Speech is not enough. We’re committed to being an ongoing catalyst for change. Here are the latest steps we’re taking.
Article Relational Mindfulness: 4 ways to relate as humans at work
A phone interview with Brigit Ritchie in the midst of a global crisis opens like this:…
Article Startup Central — How to stay connected to your customers with Digit, Fandom, and Lever
In our latest Startup Central Virtual Meetup, we discuss how businesses can meet new and rising customer expectations.
Article Sending surveys in the time of coronavirus
Are customers open to coronavirus-related surveys? According to original data from SurveyMonkey, they are — here's how to engage with them respectfully
Article Zendesk legal terms update 2020
Following the comprehensive improvements to our Master Subscription Agreement (“MSA”) that were announced last December, we continue to improve our MSA to make it shorter and easier to read
Article Customer engagement platforms: how they create great customer experiences
Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.
Article We can cultivate empathy anywhere, even from our living rooms
Right now, connecting with others can be hard. Sometimes it’s the WiFi that cuts out, other…
Article New integrations from Zendesk
New Zendesk app integrations are here. Learn all about how these new integrations can help your agents
Article Stop for a CX moment—4 lessons from leaders guiding their teams through change
There’s no predetermined “right” way to run a business during a global pandemic. Over the last…
Article We use self service to decrease ticket volume, and you can too
Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.
Article Answer Bot is here to help: Better comprehension, more languages, less effort
With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.