Omnichannel survey infographic

Celebrating new integrations

New Zendesk app integrations are in–let's celebrate. Learn all about how these new integrations can ease workloads for your sales and support teams.

• Apps and integrations

Using TikTok for customer service: 4 brand examples + takeaways

TikTok has catapulted from home dance routines to a medium for just about everything—including customer support. Take a look at how four prominent brands are using TikTok to boost their CX.

• Apps and integrations
• Customer support social media

Conversational UX: A beginner’s guide (+5 best practices)

Conversational UX is quickly becoming a key ingredient in an exceptional customer experience, but getting started can be difficult. Here’s everything you need to know about conversational UX before you dive in.

• Artificial intelligence
• Design

31 customer service statistics you need to know

Discover where your customers currently stand and what they’re looking for in 2022.