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As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
While critics of this customer service philosophy contend that it risks enabling rude or entitled customers, it was never meant to be taken literally. The point wasn’t that customers should always get their way no matter how outrageous their demands. On the contrary, it was to give employees permission to truly listen to their customers.