Bright ideas: how some companies are winning the customer service game

Bright ideas: how some companies are winning the customer service game

February 16, 2017
Bright ideas: how some companies are winning the customer service game

The best customer service software won’t lead to more loyal customers if you aren’t willing to invest in creating a great customer service. This holds true whether you’re a provider of B2B software for large enterprises or a fashionable retailer.

That’s why we do our best to promote companies that use Zendesk as part of a larger strategy for providing the best customer service in the world. So we’re excited to share with you a collection of stories that illustrate all the great ways companies are improving the customer experience with Zendesk.

Customer service is critical in today’s one-swipe, one-click away world; competition is stiff and it only takes milliseconds to go to a competitor. Don’t just listen to us. Read our customer stories and learn how they help keep their customers happy.

Learn how:

  • Box decreased first response time by 20%.
  • Swiftkey reduced customer tickets by driving more customer self-service.
  • The Federal Communications Commision responds to each of its 450,000 annual complaints in at least 10 days.
  • Le Tote achieved 94% customer satisfaction.


Learn how companies are providing great customer service

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