8 Customer service baselines

8 Customer service baselines

2017년 10월 19일
8 Customer service baselines

Setting customer service baselines and then hitting them is essential for not only delivering on your goal of providing great customer service, but also for evaluating how the support team is performing.

As we were putting together our big new customer service metrics guide (Customer Service Metrics That Matter), we asked the target setters and trackers on Zendesk’s customer service team what customer satisfaction and team performance metrics they considered essential. We also asked them how they set achievable targets for these metrics. The answers we got are presented here in our new infographic (and in the guide, of course).

Here’s the what, why, and how of these essential operational baseline metrics:

Customer service baselines

Use the code below to re-use this graphic

pre>

img title=”Customer service baselinessrc=”https://d26a57ydsghvgx.cloudfront.net/content/customer_service_baselines_infographic.pngalt=”Bridging the gapwidth=”615“/>

/pre>
em>

Image originally posted on a href=”https://www.zendesk.com/blog/8-customer-service-baselines> Zengage, the Zendesk blog/a>

/em>

Customer service metrics that matter

가이드 읽기

범람하는 정보를 제대로 이해하고 활용하는 것이 쉽지 않습니다.

Zendesk 뉴스레터에 가입하여 원할 때 읽으세요.

올바른 이메일 주소를 입력하세요.
가끔 Zendesk 제품 및 서비스에 관한 이메일도 보내 주세요. (언제든 수신 취소할 수 있습니다.)
옵션을 선택하세요.

클럽에 오신 것을 환영합니다!

문제가 발생했습니다. 나중에 다시 시도하세요.